Payment Methods We Accept

We offer several secure payment options to make checkout fast and convenient:

  • PayPal — Quick checkout with your PayPal account.

  • Stripe — Accepts credit and debit cards processed via Stripe: Visa, MasterCard, Discover, Diners Club, American Express, plus Google Pay and Apple Pay.

Payment method icons appear in the site footer, on every product detail page, and on the checkout page so you can confirm options at a glance.

Why Did My Payment Fail? (Common Reasons & Solutions)

Payment failures are usually caused by bank-side security measures or mismatched payment details. Below is a clear troubleshooting checklist to help you complete your purchase:

Common causes

  • Bank / card security block — Your bank may block unfamiliar charges for fraud prevention.

  • Incorrect card details — Card number, expiration date, CVV, or billing address don’t match the bank’s records.

  • 3-D Secure / verification declined — Extra authentication (like 3D Secure) was not completed or was declined.

  • Daily/transaction limits — Your card has a per-day or per-transaction limit.

  • Insufficient funds or expired card.

  • International payment restrictions — Some cards require pre-authorization for cross-border charges.

Step-by-step fix (recommended order)

  1. Contact your bank or card issuer and tell them you attempted a purchase at hotsvibe.com. Ask them to:

    • Confirm the transaction was authorized by you, and

    • Remove any hold or fraud block so the charge can go through.

  2. If you’ve already tried 3 times, wait 24 hours before trying again (banks may throttle repeated attempts).

  3. Try an alternate card if available.

  4. Try PayPal — it bypasses many card-level issues and is often the fastest workaround.

  5. Double-check the billing address you entered: it must exactly match the address on file with your card issuer.

  6. If your bank requires extra verification (e.g., a one-time code), complete that step when prompted.

  7. After you confirm with your bank, tell us your order number — we’ll check payment status and help move your order forward.

If you need, copy the transaction time and last four digits of the card when you contact your bank — that speeds up their lookup.

How to Place an Order — Full Walkthrough

Follow these steps for a smooth checkout experience:

  1. Go to https://www.hotsvibe.com/.

  2. Browse categories from the main menu or use search to find products.

  3. Click a product to open its detail page. Review photos, descriptions, and specifications.

  4. Click BUY IT NOW to checkout immediately, or click Add to Cart to continue shopping.

  5. In the cart, verify the model, quantity, and any promotional discounts. Click Next (or Proceed to Checkout).

  6. Enter your shipping information: full name, street address, city, state/province, postal code, country, email, and phone number.

    • Tip: Use an address format your local postal service recognizes to reduce delays.

  7. If you have a coupon code, enter it at checkout. Only one coupon code is allowed per order. The discount will apply automatically once the code is validated.

  8. Shipping options:

    • Standard shipping is free for orders $69 or more (subtotal before tax and after coupon).

    • Orders below $69 incur a $6.99 standard shipping fee.

    • Faster shipping options (expedited, express) are available at additional cost. You’ll see available delivery dates and exact shipping charges during checkout.

  9. Select a payment method and complete payment: enter card details for Stripe, or click Pay with PayPal to log into your PayPal account and confirm payment.

  10. After payment is authorized, you’ll receive an order confirmation email with your order number and summary.

What Happens After Payment?

  • Order confirmation email: Sent immediately after successful payment. It includes your order number, items, and billing summary.

  • Processing time: Most orders are processed within 1–3 business days before shipping (we’ll display estimated processing days on the product page if different).

  • Shipping confirmation & tracking: You’ll receive an email with tracking once your order ships.

How to Cancel an Order

If you need to change or cancel an order, act quickly:

  • Before shipping: Email service@hotsvibe.com immediately with your order number and request. We’ll attempt to cancel while the order is still in processing.

  • After shipping: If the order already shipped, you can return the item following our Return Policy. We’ll provide return instructions and the refund process once we confirm the package status.

Important: Cancellations cannot always be guaranteed if the package has already entered the carrier’s network. Contact us as soon as you decide to cancel.

Returns & Refunds — Quick Overview

(Short summary — link this to your full Return Policy page.)

  • Returns are accepted according to our Return Policy. Most unopened items are eligible for return within the specified return window.

  • Refunds are issued to the original payment method after we receive and inspect the returned item. Processing refunds typically takes 5–10 business days after we receive the return; actual bank posting times vary.

  • Shipping fees may not be refundable unless the return is due to our error.

Receipts, Taxes & Duties

  • You’ll receive an order receipt/invoice via email after purchase.

  • Prices shown do not always include local taxes, import duties, or customs fees for international orders. International customers are responsible for any customs charges and taxes required by their country. We cannot control or predict customs processing times or charges.

Security & Privacy

  • Payments processed via Stripe and PayPal meet industry security standards. Credit card details are encrypted during transmission.

  • We never store your complete card number on our servers — only secure tokens managed by our payment processor.

  • For details on how we handle personal data, please review our Privacy Policy.

Still Can’t Find an Answer?

If the steps above don’t resolve the issue, we’re happy to help:

Email: service@hotsvibe.com
When you contact us, please include: order number (if any), email used at checkout, a brief description of the issue, and any error messages/screenshots you received. This helps us investigate faster.

Helpful FAQs (Short)

Q — Can I use more than one coupon code?
A — No. Only one coupon code is allowed per order.

Q — My card shows a pending charge but the order didn’t go through. What now?
A — That pending charge is likely a temporary authorization. It will usually drop off within 3–7 business days if the payment wasn’t completed. Contact your bank if it remains longer.

Q — Do you accept bank transfers or checks?
A — We currently accept PayPal and card payments via Stripe (Visa, MasterCard, Discover, Diners Club, AmEx, Google Pay, Apple Pay). For special requests, contact service@hotsvibe.com.