FAQs
To help you find information about Hotsvibe, we have listed answers to some of the most common customer service questions below.
Common Sex Toy FAQs
Hotsvibe is an online store specializing in high-quality adult sex toys and personal wellness products. We offer male masturbators, vibrators, dildos, couples toys, BDSM accessories, lubricants, and more.
Yes. All Hotsvibe products are made with body-safe materials such as silicone, ABS, and stainless steel, and meet strict quality standards.
Absolutely. Every order is shipped in plain, unmarked packaging without product names or branding to protect your privacy.
Most orders are processed within 24-48 hours. Standard delivery takes 5–12 business days, depending on your location.
Hotsvibe ships worldwide, including the US, Europe, Australia, Canada, and Asia.
Once your order ships, you will receive an email with a tracking number. You can check status anytime on our Order Tracking page.
We accept major credit cards, Stripe, PayPal, Google Pay, Apple Pay, and other secure payment methods depending on your region.
Yes. Hotsvibe uses SSL encryption and PCI-compliant payment gateways to ensure full data protection.
You may cancel your order within 12 hours of purchase. After shipment, cancellation is not possible.
For hygiene reasons, opened adult products cannot be returned. If your item is defective or damaged, contact customer service within 7 days.
Please take photos and contact us within 48 hours. We will arrange a replacement or refund.
Yes, most electronic toys include a 90 days limited warranty covering manufacturing defects.
Many items are USB-rechargeable and waterproof. Product pages list full specifications.
Yes. Hotsvibe has a strict Privacy Policy and never shares personal data with third parties.
Start with small, soft, body-safe silicone toys. Our product descriptions and customer reviews help guide your choice.
Use water-based lubricants with silicone toys to avoid material damage.
Yes. Subscribe to our newsletter to receive exclusive coupon codes and seasonal deals.
No. Packages show only your address—no product names, no store name, and no sensitive information.
You can reach us through our Contact Us page or email. Support replies within 24 hours.
During peak seasons (Christmas, Valentine’s Day, Black Friday), processing may extend by 1–2 days.
Yes. Your payment will appear under a neutral business name, not Hotsvibe or adult-related terms.
Use warm water and mild antibacterial soap or a professional toy cleaner. Dry fully before storing in a cool, dust-free environment.
Yes, many products are IPX6–IPX7 waterproof, suitable for shower or bath use.
Charge it fully (usually 2–3 hours). If still not working, contact support for a replacement.
Look for dual-stimulation or remote-control sex toys designed for couples. Product tags will clearly indicate compatibility.
Yes. Hotsvibe features Bluetooth and app-controlled toys, perfect for long-distance couples.
Use extra-thick water-based lubricants specifically designed for anal play to ensure comfort and safety.
Yes. Start with soft restraints, blindfolds, and feather ticklers. Avoid advanced gear until you gain experience.
Yes. Medical-grade silicone, stainless steel, and glass toys are naturally hypoallergenic.
Most electronic devices include digital or physical manuals with operation and charging instructions.
A slight silicone smell is normal. Clean the toy once or twice, and it will fade quickly.
Depending on your region, we support parcel lockers or pickup points to ensure more privacy.
Avoid jelly rubber and unverified PVC materials. Stick to silicone, ABS, glass, or metal.
Yes. Choose medical-grade silicone or stainless steel toys, both ideal for sensitive users.
Store sex toys in individual storage bags to avoid material reactions and dust buildup.
Yes. You can choose between USB-rechargeable or replaceable-battery designs.
Due to hygiene regulations, used or opened items cannot be returned, unless defective.
App-controlled toys with Wi-Fi or Bluetooth control are ideal for long-distance intimacy.
Use water-based lubricants for latex condoms. Silicone-based lubes may damage some materials.
Beginners should start small (2–3 cm diameter). Product pages include detailed measurements.
Product Related FAQs
Yes. We have a full selection of beginner-friendly vibrators, dildos, and anal toys with soft silicone and mild vibrations.
Silicone is body-safe and non-porous; TPE is softer but requires more cleaning and maintenance.
Most models offer 7–15 vibration patterns with adjustable intensity.
Many products are designed with whisper-quiet motors, typically under 50dB.
Yes, we offer premium metal and glass toys for temperature play and advanced users.
Some models include built-in warming features (up to 40–42°C).
Most rechargeable vibrators last 60–120 minutes on a full charge.
We recommend water-based lubes only for silicone toys.
Yes, the majority of Hotsvibe toys are latex-free and safe for sensitive users.
No. Our toys are made from phthalate-free materials.
No. All toys come ready for use; just clean and charge before first use.
Some are partially charged for testing, but you should fully charge before use.
High-quality silicone or TPE for lifelike texture and flexibility.
Yes. We offer harness sets, double-ended strap-ons, and strapless designs.
Yes. We offer soft-entry, low-suction, and adjustable designs ideal for first-timers.
Safety & Care of Sex Toys FAQs
Rarely. Choose medical-grade silicone if you have sensitivities.
Yes, but always use condoms or sterilize non-porous toys before sharing.
Clean before and after use to prevent bacteria buildup.
Waterproof: run under water.
Non-waterproof: wipe with a damp cloth; avoid charging port.
With proper care, high-quality toys can last 3–5 years.
Use a lint-free cloth or rinse with warm water.
Yes. Store them away from direct sunlight and heat.
Yes, if you're comfortable. Clean thoroughly afterward.
Glass and metal toys: Yes.
Silicone: No.
Only 100% silicone, stainless steel, or glass toys (no electronics).
How to Use Sex Toys FAQs
Yes, including Bluetooth and long-distance app control.
App-controlled vibrators, eggs, and prostate toys.
Attach it to any smooth surface—tiles, glass, or shower walls.
Start with 2–3 cm diameter and soft silicone.
Many designs feature ergonomic handles and one-button control.
Use under blankets or choose silent motors (we list noise levels).
Communicate boundaries, use lubricant, and go slowly.
External toys are generally safe, but consult your doctor if unsure.
Check product descriptions, compare features, or ask customer support.
Lube improves comfort and is recommended, especially for anal play.
Hotsvibe Shipping & Payment FAQs
Some countries may inspect randomly, but packaging is always discreet.
Yes, within 12 hours before shipment.
Yes, express options are available in select countries.
Yes, we offer free shipping above certain order amounts.
No. Packages show no product information or adult-related words.
Available in some regions depending on logistics partners.
Sometimes tracking updates delay 2–5 days. Contact us if longer.
Usually 1–7 days depending on your country’s regulations.
Yes, in most countries that accept PO box deliveries.
Website & Account FAQs
No, you can checkout as a guest.
Yes, create an account to save products for later.
Only if you subscribe to our newsletter.
Usually only one code per order is allowed.
Check expiry date or minimum spend; contact support if needed.
Sex Toys Usage & Features FAQs
Check the “waterproof level” on the product page; only IPX6+ toys are safe for full water immersion.
Yes. Many premium toys are designed with efficient motors that prevent overheating.
Some high-end items include magnetic USB or wireless charging bases.
Power = intensity
Depth = penetration of vibration waves
Deep vibration is preferred for intense stimulation.
Modern bullet vibrators are compact but deliver strong, focused vibrations.
Yes. Condoms add extra hygiene, especially for penetrative toys.
Yes. Look for toys labeled “<45dB silent vibration”.
Yes. We offer vibration clamps with adjustable intensity.
Absolutely. Lubricant is essential for comfort and safety.
Many rechargeable models include travel lock features to avoid accidental activation.
No. They are temperature-limited to safe, skin-friendly levels.
You can check air pressure levels and nozzle sizes in product specs.
Yes. Many vibration toys include strap slots for bondage play.
Yes. Ribbed, spiral, and dotted glass toys are available.
Pulsation = rhythmic pressure bursts
Vibration = continuous buzzing
Each gives a very different experience.
Yes. We offer mild-intensity, soft-suction beginner models.
Yes. Many vibrators stimulate multiple body zones regardless of gender.
Yes. We carry silicone toys with recyclable packaging.
Dual motors offer stronger and more customizable stimulation.
Hotsvibe's Services, Delivery, Privacy, and Account FAQs
Check your spam folder or contact support to resend it.
Yes. We ship globally from several international fulfillment centers.
Yes. Some items may ship separately depending on availability.
Usually 12–24 hours (excluding holidays).
Usually not, unless local regulations require it.
Customs fees vary by country; buyers are responsible unless stated otherwise.
Yes, if the order hasn’t been shipped yet.
Yes. Contact support to update order details.
We will resend or refund after shipping carrier verification.
It may take 24–48 hours to activate after shipment.
This depends on local courier services; we cannot guarantee exact times.
Available in certain regions for faster shipping.
Yes. We use encrypted systems and never store payment details.
Yes. Contact us to permanently remove your data.
Yes, depending on your region and time zone.
Usually within 24 hours.
Yes. Our support team can help you choose the right products.
Yes. Members can earn points and redeem discounts.
No. Packaging is 100% anonymous.
Yes. Monthly themed adult boxes are available.
Try another payment method or refresh your browser.
Available depending on your payment provider (Klarna, Afterpay, etc.)
Yes. New customers receive welcome discount codes.
No. Please place separate orders for different destinations.
Yes. Some regions require age verification.
Yes. Your order history includes a quick “Reorder” option.
Never. There are no labels indicating adult goods.
Yes. Add a note during checkout for gift orders.
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