Your privacy is extremely important to us. At Hotsvibe (hotsvibe.com), we take our responsibility to protect your personal information seriously. This policy explains what information we collect, how we use and protect it, your rights with respect to that information, and how to contact us with questions or requests.

Discreet Delivery

We understand how important discretion is when ordering personal items. That’s why every item shipped from hotsvibe.com is packaged discreetly:

  • Plain exterior packaging: All orders are placed in unbranded, plain boxes or mailers with no product-identifying text or logos on the outside.

  • No revealing invoices: Packing slips and shipping labels will not disclose explicit product details; they contain only the minimum information carriers need for delivery.

  • Privacy-focused handling: We design our shipping and handling processes to minimize the chance of accidental disclosure — whether from neighbors, postal workers, or pets and children.

The intent is simple: only the person who placed the order should know what’s inside the box.

Security Commitment

We use technical and organizational measures to protect the confidentiality, integrity, and availability of your personal information. These measures include industry-standard encryption for payment transactions, access controls, and internal policies designed to limit access to your personal data to authorized personnel only. While no system can be 100% secure, we continually review and improve our security practices to help protect your information.

Information We Collect

When you visit hotsvibe.com or interact with us (for example, place an order, sign up for marketing, or contact customer service), we may collect the following types of information:

Order & Purchase Details

  • Order number, products ordered, quantities, prices, discounts, and transaction timestamps.

Contact & Shipping Information

  • Full name, shipping address, billing address, email address, and telephone number required to fulfill and track orders.

Personal Profile Details

  • Registration details and profile information you choose to provide (for example: name, date of birth, gender, title).

Payment & Financial Information

  • Payment method and payment status. Note: We do not store full credit card numbers on our servers — card data is processed securely by our payment processors (e.g., Stripe, PayPal).

Account & Communication Records

  • Customer support inquiries, correspondence history, preferences, and any notes from interactions with our Customer Care team.

Device & Usage Data

  • IP address, browser type, device identifiers, operating system, the pages you visit on our site, referral URLs, and how long you view pages (used to improve functionality and user experience).

Location Information

  • Approximate location based on IP address or, if you give permission via a device, more precise geolocation data. We only use precise location data if you explicitly enable it.

Optional Social or Identifying Information

  • If you connect through or interact with social media features, we may receive an identifier or public profile data from that service (subject to your settings).

We collect this information to provide our service reliably and to personalize your experience. If you choose not to provide certain required information (for example, a shipping address), we may not be able to complete your order or respond to your request.

How We Use Your Information

We use the information we collect for legitimate business purposes, including but not limited to:

  • Order processing & fulfillment: To process payments, prepare shipments, provide invoices, and keep you informed of order status.

  • Customer service: To respond to your questions, handle returns, resolve disputes, and provide support.

  • Shipping & delivery: To arrange delivery and communicate tracking updates to you or your designated recipient.

  • Personalization: To recommend products, tailor offers, and show content that matches your interests and purchase history.

  • Marketing (with consent): To send promotional emails or texts if you opt in. You can opt out at any time.

  • Fraud prevention & legal compliance: To detect and prevent fraudulent activity and to comply with applicable laws and regulations.

  • Improving our service: To analyze site usage and performance so we can improve our store, product listings, and customer experience.

  • Analytics & reporting: To generate aggregated and anonymized reports about usage trends and customer behavior.

We will not sell your personal information to third parties. We only share personal information with third parties when necessary to provide the service (for example, carriers, payment processors, or service providers) or when required by law.

Who We Share Information With

We may share your personal data with trusted third parties under strict contractual controls, including:

  • Payment processors (e.g., Stripe, PayPal) to process transactions.

  • Shipping carriers and logistics partners to deliver your order.

  • Customer service platforms and email service providers to manage communications.

  • Third-party service providers who help us analyze data, process returns, or run promotions.

  • Legal or regulatory authorities when required by law or to respond to lawful requests.

We require these partners to maintain reasonable security controls and to process your data only for specified purposes.

Children’s Privacy

Our site and services are intended for adults 18 years and older. We do not knowingly collect personal data from anyone under 18 without verified parental or guardian consent. If we become aware that we have inadvertently collected personal information from a person under 18, we will promptly delete it from our systems. Parents or guardians who believe that their child has provided us with personal data can contact us to request deletion.

Event Giveaways & Promotions

From time to time we may run promotions, giveaways, or include complimentary items as part of a purchase:

  • Gifts with purchase: Complimentary gift items are only provided as part of qualifying purchases and will be automatically added to eligible orders according to the promotion rules.

  • Promotional pages: Each giveaway or promotional item will have a dedicated page or terms that describe product parameters, usage, eligibility, and any conditions.

  • No data-for-gift baiting: Promotions are not used as a pretext to collect personal data beyond what is necessary to fulfill the promotion. We will not ask customers to provide personal information in exchange for gifts outside of legitimate promotional mechanics.

  • Watch out for scams: If anyone falsely claims to be from hotsvibe.com requesting personal information to claim a prize, do not provide it. Contact us immediately at service@hotsvibe.com to verify.

Your Rights & Choices

Depending on your jurisdiction, you may have rights related to your personal data, including:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data (subject to legal obligations and necessary record-keeping).

  • Opt-out of marketing communications at any time via the unsubscribe link or by contacting service@hotsvibe.com.

  • Object to certain processing or request restriction of processing.

  • Request a copy of your data in a commonly used machine-readable format.

To exercise any of these rights or for questions about your data, email us at service@hotsvibe.com. We will verify your request and respond within a reasonable timeframe as required by applicable law.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. When we no longer need data, we will securely delete or anonymize it.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business or applicable law. When we make material changes, we will post the updated policy on hotsvibe.com with a revised effective date. Please review the policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Team:

Email: service@hotsvibe.com